Nurture Information Hub

If you have a medical emergency, please call 000 immediately.

Miracle Babies Foundation NurtureLine is a free family support helpline catering for families with a threatened pregnancy, the hospital journey with a baby currently in NICU or SCN, the transition to home and onwards. 

NurtureLine is available 7 days a week and is answered by our friendly staff who can transfer your call to an approved and trained family support team member. After hours calls are answered directly by our family support volunteers on a roster system in their own homes. 

Extended family and friends are also able to gain support from the friendly and caring NurtureProgram team members, all who themselves have been through a NICU or SCN experience. 

NurtureProgram team members are able to listen, share, understand and support families as they too have experienced the guilt, fear, anxiety and isolation of having a baby challenged by prematurity or sickness. 

Miracle Babies works to connect families with similar experiences, either by gestation, hospital, state, condition, surgery and ongoing issues. This connection helps families acknowledge their experience and emotions and move toward the vision of the Foundation, 'better, healthier outcomes for newborns and their families challenged by prematurity or sickness.'

Our training:

NurtureLine team members have all been trained and receive ongoing support from social workers and the Foundation. The Miracle Babies Foundation Induction and Training was developed in conjunction with Miracle Babies and NSW TAFE Social Faculty, Bankstown Campus, NSW. Volunteers are also familiar with the information provided on our website and can guide families on where and how to access further information when required. is a proud information partner of HealthDirect and Pregnancy Birth & Baby.

Volunteers are not medically trained and cannot give medical advice. If you have a medical issue, we suggest you contact your local Hospital Emergency Department or visit your General Practitioner for advice and referral. If your call is not appropriate for our volunteer's level of training, you will be given details of other helplines or organisations who may be able to assist you better. 

Had a NICU/SCN experience and would like to volunteer?

Miracle Babies Foundation NurtureProgram is able to continue to expand and help more of the 48,000 families affected by prematurity or sickness each year in Australia with your help. If you would like to find out more about volunteering with Miracle Babies and how you can offer support to families, please contact us by clicking the button below. 

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Disclaimer: This publication by Miracle Babies Foundation is intended solely for general education and assistance and it is it is not medical advice or a healthcare recommendation. It should not be used for the purpose of medical diagnosis or treatment for any individual condition. This publication has been developed by our Parent Advisory Team (all who are parents of premature and sick babies) and has been reviewed and approved by a Clinical Advisory Team. This publication is not a substitute for professional medical advice. Miracle Babies Foundation recommends that professional medical advice and services be sought out from a qualified healthcare provider familiar with your personal circumstances.To the extent permitted by law, Miracle Babies Foundation excludes and disclaims any liability of any kind (directly or indirectly arising) to any reader of this publication who acts or does not act in reliance wholly or partly on the content of this general publication. If you would like to provide any feedback on the information please email [email protected].